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Frequently Asked Questions (FAQs)

What's included with my Gabi Go kit?


Great question! Once you've received your Gabi Go package in the mail, you'll expect the following items: - Gabi Smartbox - Power Supply - Velcro Strip* - Ethernet Cable *Velcro strips are used to flawlessly attach your Gabi Smartbox to your preferred location on the Multifunction Printer (MFP)




Can I use an Amazon Alexa or Google Home device instead?


No, you cannot as the commands are issued from Gabi Go on your mobile smartphone to the multifunction printer (MFP) using the Gabi Smartbox.




I've read up on a lot of scenarios where other voice recognition solutions eavesdrop on background conversations. Does your solution behave the same from my mobile device?


You'll be pleased to know that no, Gabi does not eavesdrop with your conversations! Gabi will only begin to listen to any background noise when the Voice microphone is enabled through your Smartphone device.




Can I use Gabi to tell the weather or find nearby businesses?


No. Gabi is utilized as both a 508 compliant and convenient solution for your multifunction printers on a voice-to-command or mobile interface.




Is Gabi Go available for Apple or Android devices?


Yes! Gabi Go is currently available in the Apple App Store and Google Play Store for download.




Do I need a speaker to use Gabi Go as I would with Gabi Voice or Gov?


No. All of your commands are issues from the palm of your hands using the Gabi Go mobile app!




Can I expect updates for my Gabi software?


Yes! One of Gabi's highlights are the auto-updates you'll expect as long as the device is turned on and connected to your network.




Do I have to release updates for the Gabi Go mobile app manually?


This all depends on your device settings. If your Gabi Go app is set to accept and initiate auto-updates then no, you will not need to approve of the app updates.




Are these updates going to interrupt our workday flow? Should we expect the unit to be down at any given point?


Our Development & Engineering department manage all updates to be pushed outside of normal operating hours in order to prevent from any down-time with your users.




Is there a wake up word for Gabi Go?


Contrary to Gabi Voice and Gabi Gov, no wake up word is needed to work with Gabi using Gabi Go! Users have the luxury of opting to issue your MFP commands through Touch or Voice capabilities from the palm of their hands.




If no Speaker is required, how does the Voice functionality work in Gabi Go?


Voice capabilities are controlled by the touch of your fingertip while you press and hold the Voice Microphone icon within the Go app. Tip: You won't need to say, "Hey Gabi!" She'll be listening as soon as you tap the Voice icon.




What can Gabi Go do?


Gabi Go will support any command set you're already familiar with as a Voice or Gov user, however, our mobile app will provide additional capabilities such as accessing other IoT devices within your office environment, such as smartbulbs, smartlocks and so forth with a flawless swipe action providing you a full 360 access to your workplace.




Is Gabi GDPR regulated?


Yes! We take data security very serious and treat your data as if it were our own.